Terms and Conditions

Welcome to Topwave. By accessing and using our website or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our platform.

1. General Terms

1.1 Eligibility: To use our services, you must be at least 18 years old or have parental consent.
1.2 Account Responsibility: Customers are responsible for maintaining the confidentiality of their account details.
1.3 Amendments: Topwave reserves the right to update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

2. Product Information

2.1 Accuracy: We strive to ensure that product descriptions, prices, and images are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
2.2 Availability: All products are subject to availability. In case of stock unavailability, we will notify you promptly.

3. Pricing and Payments

3.1 Currency: All prices are listed in Kenyan Shillings (KES).
3.2 Payment Methods: We accept mobile money (M-Pesa, Airtel Money), bank transfers, and credit/debit cards.
3.3 Errors in Pricing: If a pricing error is identified, we reserve the right to cancel or revise orders before delivery.

4. Order Processing and Delivery

4.1 Order Confirmation: An order is considered confirmed only after payment is received.
4.2 Delivery Timeframes: Estimated delivery times are provided but may vary due to unforeseen circumstances.
4.3 Customer Responsibility: Ensure accurate delivery details. Failure to provide the correct information may result in delays or additional charges.

5. Returns and Refunds

5.1 Refer to our Refund and Returns Policy for detailed information.
5.2 Products returned must meet the eligibility criteria outlined in the Returns Policy.

6. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data.

7. Intellectual Property

7.1 All content on the website, including images, text, logos, and designs, is the property of Topwave Homedeals and is protected by copyright laws.
7.2 Unauthorized use, reproduction, or distribution of this content is prohibited.

8. Limitation of Liability

8.1 Topwave is not liable for damages resulting from:

• Delays in delivery.
• Misuse of products purchased.
• Technical issues with the website.

8.2 In no event shall Topwave’s liability exceed the total amount paid for the product in question.

9. User Conduct

9.1 Customers must not use the website for unlawful activities, including fraud or spreading harmful content.
9.2 We reserve the right to suspend or terminate accounts that violate these terms.

10. Governing Law

These terms are governed by the laws of Kenya. Any disputes arising from the use of our services shall be resolved under Kenyan jurisdiction.

11. Contact Us

If you have questions about these terms, please contact us:

• Email: support@topwave.co.ke
• Phone: 0758323258

Thank you for choosing Topwave Homedeals! Your trust and satisfaction are our priorities.